shipping Policy

At dhartiputtar.com, we understand the importance of prompt delivery and aim to provide you with a seamless shopping experience. Please review our shipping policy outlined below:

  1. Delivery Timeframe:

    • We strive to deliver your order within three working days from the date of purchase. Working days exclude weekends and public holidays.
  2. Processing Time:

    • Orders are processed within 24 hours of receipt, excluding weekends and holidays. Once your order is processed, it will be handed over to our shipping partner for delivery.
  3. Shipping Partners:

    • We collaborate with reputable shipping carriers to ensure reliable and efficient delivery of your orders. Our partners may vary depending on your location and the nature of the products ordered.
  4. Shipping Charges:

    • We offer competitive shipping rates based on the weight and dimensions of your order, as well as your delivery location. Shipping charges will be calculated at checkout and added to your total order amount.
  5. Order Tracking:

    • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
  6. Delivery Address:

    • Please ensure that the delivery address provided at checkout is accurate and complete to avoid any delays or issues with the delivery of your order. We do not take responsibility for orders shipped to incorrectly provided addresses.
  7. Delivery Attempts:

    • Our shipping partners will make reasonable attempts to deliver your order to the provided address. If unsuccessful, they may leave a delivery notification for you to rearrange delivery or collect your order from a designated location.
  8. International Shipping:

    • At this time, we are not  offering  shipping  internationally.
  9. Delivery Exceptions:

    • In rare cases, such as adverse weather conditions or unforeseen circumstances, delivery times may be extended. We appreciate your patience and understanding in such situations.
  10. Contact Us:

    • If you have any questions or concerns regarding the shipping of your order, please don’t hesitate to contact our customer support team. We are here to assist you with any queries you may have.

We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.

How do the users tell you that they want to return the goods in the first place?

The customers communicate to us on returns through an email to Dhartiputtarorganics@gmail.com or by phone with a call to out number 8708777648

What if there’s a delay in the post and it gets back to you after 30 days?

We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.

Where should customers send their products for returns?

For product returns, customers should send the product(s) to their respective fulfillment centers only. For example, if a product is shipped from the Bengaluru fulfillment center, it has to be returned to the same warehouse.

Check the respective fulfillment center of the product(s) printed on the invoice, sent with the package.

What is the refund process for Cash-on-Delivery orders?

For CoD orders, please share your bank account details with our customer service to receive your refund amount. You can write to us at dhartiputtarorganics@gmail.com for more details.

Do you refund users for postage expense of returning the goods or not?

No. We do not refund users for postage expense incurred for returning goods.

What is our replacement guarantee?

There is no any replacement guarantee

When are returns not possible?

Returns are not possible in the following cases:

    • Used products
    • Return request is made outside the specified time frame.
    • Products with tampered or missing serial numbers, including price tags & labels.

Can I return Part of My order?

NO

When are refunds provided?

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

I have requested for replacement when will I get it?

Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.

Exchange

Exchange of unused products need to be communicated with 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same needs to be borne by customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 5-7 working days from the date of shipment.