Return Window: You may return products within 30 days from the date of receipt.
Condition: Products must be returned in their original, unopened, and unused condition with all original packaging, labels, and accessories.
Non-Returnable Items: Customized or personalized products, and products marked as non-returnable, cannot be returned.
How to Initiate a Return:
Contact Us: To start the return process, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number]. Provide your order number, the product you wish to return, and the reason for the return.
Return Authorization: We will issue a Return Authorization Number (RAN) and provide you with instructions for returning the product.
Repackage the Product: Repack the product securely in its original packaging. Clearly write the Return Authorization Number on the outside of the package.
Return Shipping:
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to protect against loss during return shipping. We are not liable for products lost in transit.
2. Refund Policy
Refund Process:
Inspection: Upon receiving your returned product, we will inspect it to ensure it meets our return policy criteria.
Refund Issuance: Once the inspection is complete, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account.
Exchanges:
Direct Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order separately.
Defective or Incorrect Items:
Resolution: If you receive a defective or incorrect item, please contact our Customer Service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.
3. Contact Information
For any questions or concerns regarding our return and refund policy, please reach out to us:
Email: dhartiputtarorganics@gmail.com
Phone: 08708777648
Mailing Address:
c-67 navada,housing board dwarka,delhi
4. Policy Changes
Dhartiputtar Organics Private Limited reserves the right to modify this return and refund policy at any time. Changes will be posted on our website and will apply to all purchases made after the effective date of the updated policy.
We appreciate your business and are dedicated to providing excellent service. Thank you for choosing Dhartiputtar Organics Private Limited.
